1. Overcoming Start-Up Issues in a Large-Scale Mammalian Facility
From Siloed Chaos to 24/7 Coordination—Achieving Two Years of Contamination-Free Operations
Context & Challenge
A newly built mammalian cell culture facility faced repeated contamination events and siloed functions—Engineering, QA, and Operations each focused on their own metrics rather than overall site success.
Approach
- New Layer of Shift Managers: Established round-the-clock leaders who unified cross-functional teams under one performance objective—effective, contamination-free production.
- 24/7 Collaboration: Quick, targeted huddles ensured real-time escalation of issues, minimizing batch risks.
- Cultural Shift: Reinforced a “site-first” mindset, breaking down silos and encouraging joint problem-solving.
Outcome & Key Metrics
- Two Years of Contamination-Free Runs: Eliminated recurring contamination events, protecting both product quality and timelines.
- Reduced Downtime: Swift on-floor coordination stopped small issues from escalating into major shutdowns.
- High Morale: Collaboration replaced finger-pointing, boosting employee engagement and accountability.
Plant Wisdom Angle
This success story highlights Plant Wisdom’s ability to streamline cross-functional operations. By putting the right leadership structure in place and aligning everyone on a single mission, we rapidly transformed a high-risk start-up phase into stable, efficient production.